Job Responsibilities

Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues. Troubleshoot hardware and software problems related to Sunmi’s products. Document and escalate unresolved issues to the appropriate teams for further investigation. Educate customers on product functionality and usage. Collaborate with internal teams to identify and address recurring technical challenges. Maintain detailed records of customer interactions and support cases in the ticketing system.

Job Requirements

IT and/or electronic education background Proven experience in technical support, IT helpdesk, or a related field. Strong problem-solving skills with a customer-first mindset. Excellent communication skills in English (both verbal and written). Chines is a plus. Knowledge of Android-based devices, POS, payment, networking and software security experience Familiarity with ticketing tools like Jira, or similar. Ability to work in a fast-paced, collaborative environment. Experience interfacing remote teams Technical troubleshooting Customer service Communication and interpersonal skills Team collaboration Attention to detail

Required Languages

French, English