Job Responsibilities
Provide phone and email based problem solving and fault finding support for installers and customers. Generating cases via CRM to track and resolve customer enquiries. Answering technical product enquiries. Liaise with service, sales and repair center departments to ensure cases are dealt with efficiently. Developing, updating and managing technical documentation for commissioning of our products. Assist in developing the technical support process of the business. Assist in Sales Exhibitions and Trade Fairs. Liaise with Technical Support International.
Job Requirements
Relevant qualification in electronic engineering and renewable energy equivalent, Direct Solar and power generation Industry experience an advantage. Solid technical understanding of inverters and batteries products, Solutions based mindset. Eagerness to support customers as required,Strong work ethic. Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team. Professional English language skill is must.
Required Languages
English
Job Details
Position type
Operation/technical support
Experience
Unlimited experience