Job Responsibilities

- Welcome and greet people visiting the hospital (including patients/families, customers), quick and prompt reply to messages, handling phone calls by following telephone etiquette, offering clients seats and making them comfortable in the hospital. - Answer all non-medical questions of guests, and provide administration support to clinical staff as required. - Guide guests about general location of rooms and various blocks in the building. - Be the ambassador for the hospital and ensure a high level of customer satisfaction. - Other responsibilities as required

Job Requirements

- Bachelor’s degree in nursing, public relations, health, healthcare administration or related field; - At least 1 year customer services experience required, knowledge and experience of working within healthcare administration/reception or hospitality industry is highly preferred; - Competent written, verbal communication and interpersonal skills; - Ability to manage all kinds of front desk tools such as printers, fax machines, computer, etc. - Pleasing personality and enthusiastic. - Fluency in Chinese and English is required.

Required Languages

Mandarin, English