Job Responsibilities

1、one Customer quality management, finding problems, sorting out problems, tracking and solving problems, quick response, analysis of after-sales product quality problems and form reports. 2、Tracing business processes from delivery results, establishing a data monitoring system, ensuring accurate measurement of process efficiency and delivery results and realizing data interlock, mining business problems from data and promoting business improvement. 3、Build online problem-handling process, complete and accurate insight into business problems and systematically drive business improvement to enhance customer experience continuously. 4、Responsible for handling customer quality events such as customer complaints/feedback/returns, formulating overall corrective and preventive improvement measures, tracking the implementation, and verifying until the problem is closed.

Job Requirements

1、 Bachelor's degree or above, major in electronics, computer, or related; 2、PCBA industry work experience, Filipino, good English communication skills; 3、Skilled use of 8D, 5why, QC seven techniques and other tools; 4、Strong overall promotion ability and communication and coordination ability; 5、Good problem analysis and insight to identify risks in the process and drive improvement.

Required Languages

English