Job Responsibilities

Client Relationship Management: Serve as the primary contact for clients, addressing their needs, ensuring successful project outcomes, and building strong, long-term relationships. Ensure that the engineering teams provided for outsourced projects meet and exceed customer expectations. Customer Retention: Identify at-risk clients and develop strategies to retain them, maintaining high levels of customer satisfaction. Monitor client engagement and regularly assess satisfaction to provide proactive solutions. Oversee the successful outsourcing of engineers to clients for various IT projects. Ensure smooth onboarding of outsourced teams and maintain communication between internal teams and clients to facilitate effective collaboration. Project Oversight Manage and oversee outsourced projects to ensure successful delivery according to client needs and timelines. Provide continuous support to clients to resolve operational issues during project lifecycles.

Job Requirements

Bachelor's degree in Business, Engineering, IT, or a related field. Master’s degree is preferred. Experience: 3-5+ years of experience in IT outsourcing, sales, or customer success, with a focus on managing client projects and delivering outsourced engineering services. Demonstrated sales experience, with a proven track record of winning new clients and expanding existing business. Strong understanding of IT services, engineering talent placement, and project management. Experience in smart devices or related industries is an advantage Skills: Sales and Business Development: Demonstrated ability to identify opportunities, close deals, and grow business relationships. Customer Management: Strong skills in building and maintaining client relationships, managing expectations, and delivering customer success. Project Management: Ability to manage and oversee multiple outsourced projects simultaneously. Problem Solving: Strong problem-solving skills to resolve client issues quickly and effectively.

Required Languages

German, English