Job Responsibilities

Executing strategic projects of customer experience department Structuring and designing customer service workflow for new business categories using management techniques, best practices & strategy including the use of a Business Management Model (BMM); Conducting analyses of different databases, as well as investigations directly on the frontline, to identify opportunities for improvement in the services offered. Examining existing and future customer service and business processes and work with internal groups globally to drive/assist in continuous improvement. Recognizing and addressing organizational barriers to ensure the future success of ongoing improvement programs; Working with multifunctional teams in order to improve customer experience; Ensuring that we are reaching high customer satisfaction rate.

Job Requirements

Preferred degree in business administration or any relevant major. 3+ years’ work experience in process improvement roles. Fluent Arabic and English. Deep experience with continuous improvement methodologies (Black/Green belt previous experience is preferred) . Must be able to work with minimal supervision, multitask, and prioritize own work to meet deadlines. Must be customer oriented and possess the ability to develop creative solutions to a variety of complex problems. Strong analytical and critical thinking skills. Ability to lead individuals in creating and executing the best solutions for the business, partners and consumers. Ability to think strategically and execute tactically, and a persistent attention to detail. Advanced in PowerPoint or other presentation tools and in Excel or other data management tools. Preferred experience handling external vendor relationships.

Required Languages

English