Job Responsibilities

Leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtain) to ensure timely, correct and safe completion of the work; • Providing after-sales technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training; • Quickly responding to service queries related to field services to ensure customer satisfaction and equipment availability; • Training service partners and taking responsibility for the hardware implementation

Job Requirements

• Assisting in remote management of service reserve stock; • Other service-related work; • Working at our customer sites for 2 - 4 weeks or longer Who are we looking for? In addition to the above, you have: • A minimum bachelor's degree in Mechatronics, Robotics, Automation, Mechanical Engineering, Computer Software or related background • Based either in the Netherlands or Germany • The ability to travel to different European countries. You will be working on-site in our client's warehouses, therefore, frequent travel is required; • Excellent hands-on skills, both in hardware and software; • Recently graduated • The ability to read and draw electric construction diagrams; • Strong communication & interpersonal skills; • Basic knowledge of networks or databases preferred; • Fluency in Chinese and English in both oral and written form is a must

Required Languages

Mandarin, English