Job Responsibilities

1. Handling of key customer issues: - Communicate with customers, collect problem information and customer demands - Organize and coordinate internal resources to drive problem solving and internal improvement 2. Key Customer Operational Support: - On-site handling of technical issues and immediate support - Training customers on the use of the product to ensure that they use the product effectively 3. Service Sales: - Identify and explore customers' needs for paid services - Assist in the development of localized service resources - Negotiate and execute paid service projects 4. After-sales terms and material warranty claims: - Negotiation and execution of after-sales terms and material warranty claims 5. Customer Problem Collection and Product Improvement: - Collect potential customer problems and pain points for specific projects, and feed them back to the product team - Contribute to continuous product improvement and optimization 6. Service Provider Development and Management: - Develop and manage local service providers to ensure the quality of services

Job Requirements

1. Bachelor degree or above, major in mechanical and electronic engineering 2. At least 5 years of after-sales related experience, more than 2 years of overseas after-sales related experience 3. Strong communication skills, organization and coordination skills, and ability to work under pressure 4. Able to use English as a working language, proficient in using various office software 5. Able to adapt to long-term overseas business trips 6. PMP certificate is preferred 7. Experience in after-sales of shared business is preferred

Required Languages

English