Job Responsibilities

Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants). Provide detailed information about our products and services. Assist customers with order placement, modifications, and cancellations. Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries. Resolve any issues related to delivery, payment, or service dissatisfaction. Maintain a high level of professionalism and brand alignment in all interactions. Collect and report customer feedback to the management team to improve service quality. Participate in training sessions to stay updated on product or policy changes. Willingness to work in shifts that could be scheduled during a 24 hour window.

Job Requirements

Bachelor's degree required; recent graduates are encouraged to apply. 0-1 years of experience; fresh graduates with no prior experience are welcome. Saudi national. Fluent in both Arabic and English, with excellent communication skills. Preferred typing skills of 40 WPM Ability to multi-task, prioritize, and manage time effectively. Strong problem-solving skills and a customer-focused attitude.

Required Languages

Arabic, English