Application Engineer / Technical Support Engineer

- 按照总部规范为美国客户提供一线技术支持，包括产品选型应答、应用问题处理和现场协助 Provide first-line technical support under HQ guidelines for U.S. customers, including product-selection responses, application questions, and on-site assistance - 按照总部规格和流程支持客户评估、应用集成以及原型或样品验证 Support customer evaluations, application integration, and prototype/sample validation under HQ specifications and procedures - 对现场质量事件进行第一时间响应：到场处置、稳定局面并升级至总部工程团队；最终质量结论由总部作出，本岗位负责确保总部获得完整、准确的现场事实 Take immediate ownership of quality events in the field: respond on-site, stabilize the situation, and escalate to headquarters engineering - final quality determinations are made by HQ, and you make sure they are based on complete, accurate field facts - 向客户清晰传达总部工程结论，并协助客户落实可执行的处理措施 Translate HQ engineering conclusions into clear, actionable guidance customers can execute - 将应用类型、集成问题及客户技术需求等现场信息反馈给产品团队 Feed field insights (application types, integration issues, customer technical needs) back to the product team - 为销售团队提供技术演示和售前评估支持 Support the sales team with technical demonstrations and pre-sales evaluations

- 机械、电气、机电、机器人或相关工程专业本科或硕士背景优先，也接受同等相关经验 BS or MS in mechanical, electrical, mechatronics, robotics engineering, or a related field preferred, or equivalent experience - 具备动手排障能力，能够处理电机、驱动器、控制器、接线及测试装置 Hands-on troubleshooting ability - comfortable with motors, drives, controllers, wiring, and test setups - 具备清晰的书面表达能力，能够形成可供工程团队作出判断的现场报告 Clear written communication: your field reports become the basis for engineering decisions - 具备判断力和执行纪律，能够区分快速响应与超出产品规格作出承诺 Judgment and discipline: you know the difference between responding fast and promising beyond spec - 具备多语言沟通能力者优先 Multilingual ability is a plus - 能够并愿意根据业务需要前往客户现场 Ability and willingness to travel as required for customer site visits